Customer Care

Customer Care

Customer Care

Customer Care

Customer Care
Customer Care
Enjoy FREE SG delivery for purchases S$60 and above
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AROMATHERAPEUTIC HARDWARE  AROMA SOLUTIONS 
Air Revitalizer | Revitalisor | Water Air Purifier | Ionizer Aroma Essence
Humidifier | Ultrasonic Misting Device Aroma Concentrate
Reed Sticks Diffuser · Ceramic Aroma Diffuser Reed Diffuser Refill
Aroma Nebulizer | Ambient Scenting | Air Aroma Diffuser
Air Fragrancing Device | Air Scenting Equipment 
Aroma Concentrate (Extra Strong)
Wooden Aroma Diffuser Wooden Diffuser Refill
Candle Burners · Aromatic Lamp Diffusers Aromatherapy Oil
Electric Diffuser · Electric Vaporizer Aromatherapy Oil
Car Scenter · Tulip Aroma Diffuser Aromatherapy Oil
Aroma Diffuser · USB Aroma Diffuser Aromatherapy Oil
Glass Aroma Diffuser Aromatherapy Oil

 

OTHERS  
Massage Oil Blends
100% Pure Essential Oils
Certified Organic Pure Essential Oils 
Premium Grade Carrier Oils
Deluxe Aroma Mist Spray
Aromatherapy Handmade Soap
Pure™ Antimicrobial Concentrate/
Hospital Grade Disinfectant
ULV Cold Fogger Machine
70% Ethanol v/v
95% Ethanol
99% Ethanol
Manjakani (Feminine Wash)
Hydro-distillates

 

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Customer Care

Customer Care

Customer Care

Customer Care


Ordering Guidelines
  1. Orders can be placed through our website, by email, fax, or telephone. In order to avoid communication errors we strongly recommend that orders be placed in writing via our website, email or fax.
  2. We pride ourselves on the speed of our service and orders will be processed promptly. We cannot guarantee dispatch times in situations affected by circumstances beyond our control.
  3. International shipping (overseas orders) will need to be confirmed before the order is processed. The order will be held until the customer advises the final confirmation.
  4. If any item is short delivered and has been charged for, our company will be more than happy to cover the cost of resending the goods as soon as possible.
  5. We offer same day Pick Ups. Our operating hours are between 9:00am to 6:00pm, Monday- Friday. We are closed on Saturday, Sunday and Singapore Public Holidays.
Payment Methods

Local Orders

All prices are listed in Singapore Dollars, SGD

Cash payment
We accept Singapore dollars (SGD) for cash payment at our office for self-collection and COD basis upon delivery of goods for local orders. Enjoy FREE door-step delivery with a minimum purchase of S$60.00, within Singapore except for certain restricted locations (kindly refer to paragraph 5.1 of our local shipping policy). For orders under S$60, a flat delivery fee of S$5 will apply.


PayNow
PayNow is an electronic fund transfer service that allows you to transfer SGD funds instantly to our corporate bank account.

PayNow is supported by these participating banks in Singapore: DBS/POSB, Citibank, HSBC, Maybank, OCBC Bank, Standard Chartered Bank, United Overseas Bank Limited, Bank of China, and ICBC.

  1. Kindly review your order details and select CONFIRM ORDER.
  2. An order summary will be sent to your EMAIL or you can access it from your ACCOUNT ► MY ORDER HISTORY.
    The order summary will contain your ORDER ID which is a required for making a payment.
  3. Please PAY the exact amount in Singapore Dollars as stated in the order summary.
    Please ensure you have your ORDER ID ready and scan PayNow QR Code or enter the UEN Number 200311967G.
  4. When asked about the Bill Reference No., key in the ORDER ID.
  5. We will process your order within 1-3 working days upon receipt of payment.

Should you require assistance, kindly contact us @ +65 6786 6033 / +65 6784 0778

PayNow QR Code. Please contact our hotline if you are unable to view it

For Local Singapore Transfers using FAST / MEPS:
Our Bank Transfer details:
Bank Name: Maybank Singapore Limited
Bank Code: 7302
Branch Code: 003
Bank Account No. 04031003738
Beneficiary: Wan Shon Trading Pte. Ltd.
Reference/Comment: Please indicate your ORDER ID as a reference.

  1. Kindly review your order details and select CONFIRM ORDER.
  2. An order summary will be sent to your EMAIL or you can access it from your ACCOUNT ► MY ORDER HISTORY.
    The order summary will contain your ORDER ID which is a required for making a payment.
  3. Please PAY the exact amount in Singapore Dollars as stated in the order summary.
  4. We will process your order within 1-3 working days upon receipt of payment.

Should you require assistance, kindly contact us @ +65 6786 6033 / +65 6784 0778
For international orders, kindly send an email to us at sales@pureessentials.com.sg


For local orders through our website

We accept Visa, MasterCard, Amex, JCB via Omise payment gateway.

  1. Kindly review your order details and select CONFIRM ORDER.
  2. An order summary will be sent to your EMAIL or you can access it from your ACCOUNT ► MY ORDER HISTORY.
    The order summary will contain your ORDER ID which is a required for making a payment.
  3. Please PAY the exact amount in Singapore Dollars as stated in the order summary.
  4. We will process your order within 1-3 working days upon receipt of payment.

International Orders

All prices are listed in Singapore Dollars (SGD), please remit the foreign currency in its equivalent to our SGD prices listed on our website or the price list / quotation / proforma invoice that we have sent. Kindly take note to the Trade Terms stated.

1. For International orders (any amount), please remit funds by TT/ International Wire (SWIFT) to our bank account as follows:
Name of Beneficiary : WAN SHON TRADING PTE. LTD.
Beneficiary's Address : Block 3016 Bedok North Ave 4 #02-02, Eastech, Singapore 489947.
Beneficiary's Bank : Maybank Singapore Limited
Branch & Address : (Tampines), Block 139 Tampines St.11 #01-44/46/48, Singapore 521139.
Beneficiary's A/C No. : 04031003738
Swift Code : MBBESGS2

  1. Kindly review your order details and select CONFIRM ORDER.
  2. An order summary will be sent to your EMAIL or you can access it from your ACCOUNT ► MY ORDER HISTORY.
    The order summary will contain your ORDER ID which is a required for making a payment.
  3. Please PAY the exact amount in Singapore Dollars as stated in the order summary.
    (Remit the foreign currency in its equivalent to our SGD prices)
  4. We will process your order within 1-3 working days upon receipt of payment.

2. For International orders (less than SGD1,000), please remit funds by TT/ International Wire (SWIFT) to our bank account stated above OR you can make payment via PayPal to: sales@wanshon.com

  1. Kindly review your order details and select CONFIRM ORDER.
  2. An order summary will be sent to your EMAIL or you can access it from your ACCOUNT ► MY ORDER HISTORY.
    The order summary will contain your ORDER ID which is a required for making a payment.
  3. Please PAY the exact amount in Singapore Dollars as stated in the order summary.
    (Remit the foreign currency in its equivalent to our SGD prices)
  4. We will process your order within 1-3 working days upon receipt of payment.
Self-Collection
Customers are required to present their order number / ID so that we can effectively retrieve your orders.

We are located at:
Block 3016, Bedok North Avenue 4, #02-02
Eastech, Singapore 489947

Our operating hours are as follows:
Monday to Friday
9:30am to 6:00pm
Closed on Saturday, Sunday and Singapore Public Holidays
Local & International Shipping Policy

Local Shipping Policy (Singapore orders)

Area Restrictions: Islandwide except Jurong Island, restricted airlines and cargo areas (such as airport cargo complexes, and airline roads) and other locations that are not on mainland Singapore.
Enjoy FREE door-step delivery, within Singapore except for the above-mentioned restricted locations, with minimum purchase of S$60. For orders under S$60, a flat delivery fee of S$5 will apply.
Purchases after any discount must meet minimum S$60 to enjoy free delivery.
Goods will be delivered 2-5 working days from the time your order is received.
Kindly ensure that the delivery address and contact number provided during check-out is correct. Customer is to notify us immediately of a change to his/her delivery address and contact number. Otherwise, re-delivery charges will be applicable (with date and time to be advised).
Delivery will be scheduled on a regular working day, Monday to Friday. We do not offer Sat, Sun and Public Holiday delivery.
Customer is to ensure that an appropriate person is present to acknowledge the delivery of goods.


International Shipping Policy (overseas orders)

Overseas orders will need to be confirmed via email before the order is processed as all prices listed are ex-works and do not include shipping & transportation costs.
We provide IE (International Economy) and IP (International Priority) shipping options with FedEx for export orders. International delivery rates and estimated delivery times are based on the weight and destination of your order. It is also subject to service availability of the courier company. While we do not impose minimum order quantity (MOQ), ordering items in bulk can result in substantial savings.
For larger and heavier shipments, we will happy to check the air freight or sea freight rates for your cost comparison.
Kindly email us your order with full receiving address and our sales consultants will be happy to reply with the freight quotes and payment options for the shipment.
Do take note that the recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country.
Customs, duties, and taxes are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

To avoid a delay in receiving your order from customs, we strongly suggest:

Providing a phone number where you can be reached by customs/ carriers when your shipment arrives. This phone number will be listed on the commercial invoice so customs/ carriers can reach you to clear your order.
Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
We do not refund original shipping and any return shipping charges for goods that are refused for delivery at customs.
If you have any questions regarding your international order, please feel free to contact us.

Warranty

All electrical products purchased from our company are covered under six months warranty except for promotional items. For promotional items, it is covered under 7 days warranty. There will be no warranty or exchange for free items.

The warranty guarantees all electrical products and all parts thereof to be free from defects in material and workmanship under normal use and service from the period commencing upon the date of purchase and continuing for six months.

    The following are not covered under warranty;
  • Damage of the product resulting from failure of the customer to follow normal operating procedures outlined in the user's manual.
  • Damage resulting from accidents, misuse, abuse, alteration or tampering.
  • Wrong usage of electrical supply & voltage.
  • Normal wear & tear, corrosion, rusting of stains.
  • Defects & damages arising from improper handling, testing, operation, demonstration, maintenance, installation, adjustment or any alteration or modification of any kind.
  • Scratches & damages to the outer surface areas and externally exposed parts that are due to normal customer use.
  • If receipt is being altered, defaced or erased.
  • Product purchased from non-authorised dealers or overseas.
  • All damage claims as a result of malfunction of the equipment.

You will be responsible for sending the product to 3016 Bedok North Avenue 4 #02-02 Eastech, Singapore 489947 for repair or servicing and self-collecting it after the repair.

After the warranty expired, we will extend another one month warranty on the serviced part(s) for each repair job done. The one month warranty period will commence on the day customer is informed of the collection.

Repair and Servicing

If the product is not working or if you have any concerns about its functionality, you can bring it to 3016 Bedok North Avenue 4 #02-02 Eastech, Singapore 489947 for a free assessment.

If the product is found to be in need of repair/ servicing, our service staff will inform you of the repair cost if the product is no longer under warranty and arrange to send the equipment for repair/ servicing. After the repair job is done, we will conduct a quality check and functioning test to ensure that the equipment is working before returning to the customers.

For the products under warranty, all charges pertaining to assessment, replacement, and repair are waived. Products that are not covered under warranty will be subjected to a repair fee. The subsequent charges, if any, will be based on the cost of the part(s) that was replaced/repaired. These additional repair charges will be informed before collection. You will be required to make payment when you collect your product.

We strongly advise customers not to try to repair their product by themselves. If self-repair fails, and the product is being brought to us, the warranty will be immediately voided.

Privacy Policy

This Privacy Policy (the “Policy”) applies to the collection, use and disclosure of an individual customer’s Personal Data (hereinafter defined) arising from goods and/or services offered by Wan Shon Trading.

1. What information do we collect?

  1. We collect information from you when you register on our site, place an order or subscribe to our newsletter.
  2. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

2. What do we use your information for?

  1. Any of the information we collect from you may be used in one of the following ways:
    1. To personalize your experience (your information helps us to better respond to your individual needs)
    2. To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
    3. To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
    4. To process transactions (Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested).
    5. To send periodic emails (The email address you provide for order processing, will only be used to send you information and updates pertaining to your order).

3. How do we protect your information?

  1. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
  2. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
  3. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

4. Do we use cookies?

  1. Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
  2. We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.
  3. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

5. Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

6. Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

7. Personal Data Protection Act (Singapore)
By using this site, you agree to allow us to collect or use your information in an appropriate manner in accordance to the Personal Data Protection Act of Singapore.

8. Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

9. Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

10. Your Consent
By using our site, you consent to our website’s Privacy Policy.

11. Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

12. Contacting Us
If there are any questions regarding this Privacy Policy you may contact us using the contact form.

Terms and Conditions of Sale

1. DEFINITION

"The Supplier" means Wan Shon Trading Pte. Ltd. (UEN no. 200311967G); "The Customer" means the person who buys or agrees to buy the goods, and; "The Goods" means any item of whatever nature which is sold by the supplier.

2. GENERAL

  1. These terms and conditions including those particulars shown on our website, invoice or quotation constitute the entire agreement between the Supplier and the Customer relating to the goods purchased by the Customer and there are no agreements, understanding, warranties or representation between the parties other than those contained herein. The Customer expressly agrees that his/ her offer to purchase the goods contains these terms and no others.
  2. The Goods and all other products sold by the Supplier are sold on these terms and conditions.

3. PRICE AND PAYMENT

  1. The price of the goods shall be the Supplier's price set out on our website, invoice or quotation.
  2. Prices quoted are strictly net and, unless credit arrangements satisfactory to the Supplier have previously been made with the Customer, payment shall be made in full on demand.
  3. For local/ domestic sales, payment shall be made in full upon delivery of goods.
  4. For international sales or local OEM order, an advance deposit of 50% of total invoice amount shall be paid or a percentage as agreed by the Supplier and our receipt of such deposit payment shall be a condition precedent for our acceptance of the order for the goods. For the avoidance of doubt, we shall only proceed to make arrangements for the manufacture and/or supply of goods only after our receipt of the Deposit for the goods.
  5. The remaining balance amount shall be payable to the Supplier once goods are ready for shipment prior to loading on-board the vessel for transportation.
  6. If the Customer defaults in any payment or commits an act of bankruptcy or being an incorporated company passes a resolution for winding up (except for the purpose of reconstruction), or a petition is presented for its winding up, then
    1. all monies owing and outstanding to the Supplier on any account shall become immediately due and payable. In addition the Supplier may without prejudice to its other rights either suspend further production and deliveries and require payment in advance for all such deliveries, and;
    2. at the Supplier's option and without liability on its part
      1. treat such default as a repudiation of that portion of the contract and of any other existing contracts which is has with the customer.
      2. resell the goods either publicly or privately at wholesale prices or otherwise, and recover from the customer the amount by which the price of the goods under this contract exceeds the amount so received together with all costs and expenses occasioned by the default of the Customer.
  7. After 30 days from date of invoice outstanding invoices shall bear interest at a rate of 10 per cent per annum, calculated monthly and without any demand being necessary. Payments made by the Customer shall be allocated first to interest and then to unpaid invoices in the order in which these invoices were issued by the Supplier to the Customer.

4. FUTURE DEALING

Unless otherwise agreed to in writing by the Supplier and notwithstanding any terms appearing in documentation provided by or on behalf of the Customer the terms appearing herein shall be incorporated into all subsequent agreements by the Supplier to supply the Customer with goods.

5. DELIVERY

The Supplier will make all reasonable efforts to have the goods delivered to the Customer on the date agreed to between the Supplier and the Customer at the delivery date and any date named or accepted by the Supplier for completion, delivery, despatch, shipment or arrival of the goods is an estimate only and does not constitute a condition of the contract or part of the description of the goods. The Supplier is under no liability whatsoever should delivery not be made on the delivery date.

6. RISK AND PROPERTY

  1. Property in the Goods does not pass to the Customer until it has paid the purchase price in full or the Customer sells the goods to his customers in the ordinary course of business.
  2. The Goods shall be at the Customer's risk as and from delivery.
  3. Until the Customer has paid for the Goods in full, the Customer shall hold the Goods (at no cost to the Supplier) separately from all other goods in its possession and marked in such a way that they are clearly identified as the Supplier's property. In the event of sale of the Goods by the Customer, the Customer shall, in his position as a fiduciary, assign to the Supplier the benefit of any claim against the Purchaser of such Goods.
  4. Notwithstanding that the Goods (or any of them) remain the property of the Supplier the Customer may sell or use the Goods in the ordinary course of the Customer's business at full market value. Any such sale or dealing shall be a sale or use of the Supplier's property by the Customer on the Customer's own behalf and the Customer shall deal as principal when making such sales or dealings. The Customer shall keep separate records in relation to the proceeds of any such sale and immediately remit such funds to the credit of the Supplier. If any of the Goods are used in a manufacturing process or mixed with other materials, the Customer shall record the value of Goods so consumed in relation to each unit of finished product and upon sale of any unit of finished product immediately remit that amount to the Supplier.
  5. If the Customer does not pay for any goods on the due date specified herein the Supplier is hereby irrevocably authorised by the Customer to enter the Customer's premises (or any premises under the control of the Customer or as agent of the Customer if the Goods are stored at such premises) and use reasonable force to take possession of the Goods without liability for the tort of trespass, negligence or payment of any compensation to the Customer whatsoever. The customer shall indemnify the Supplier against liability for anything lawfully done in purported performance of the provision of this clause.

7. CANCELLATION OF ORDERS

No order may be cancelled except by consent in writing and on terms which will indemnify the Supplier against all losses.

8. INSPECTION AND ACCEPTANCE

Upon delivery of the Goods the Customer shall give written notice to the Supplier within 48 hours of delivery of any non-conformity with the description or with the terms and conditions of this contract and failure to give such notice shall constitute and irrevocable acceptance of the Goods by the Customer.

9. WARRANTIES

  1. Nothing contained in this Warranty shall be read or applied so to purport to exclude, restrict or modify or have the effect of excluding, restructuring or have the effect of excluding, restructuring or modifying the application in relation to the supply of the Goods of all or any relevant State or Territory Statute which by law cannot be excluded, restricted or modified PROVIDED THAT to the extent that any such statute permits the Supplier to limit its liabilities to compensate or indemnify any person for breach of a condition or warranty implied thereby, then the respective liabilities of the Supplier for such breach shall be limited to the replacement of the Goods or to the supply of equivalent Goods.
  2. Subject to clause 9(a) and any legislation to the contrary:-
    1. representations and agreements not expressly contained herein shall not be binding upon the Supplier as conditions, warranties or representations all such conditions, warranties and representations on the part of the Supplier, whether express or implied, whether collateral or antecedent or otherwise are hereby expressly excluded;
    2. the supplier shall be under no liability to the Customer for any loss (including but not limited to loss of profits and consequential loss) or for damage to persons or property or for death or injury caused by any act or omission (including negligent acts or omissions) of the Supplier or the Supplier's agents;
    3. the Customer shall indemnify the Supplier against any claims made against the Supplier by a third party in respect of any loss, damage, death or injury as set out in subparagraph (ii) hereof and the Customer further agrees to indemnify and keep indemnified the Supplier against all losses and expenses which the Supplier may suffer or incur due to the failure of the Customer fully to observe its obligations under the contract;
    4. notwithstanding anything herein contained the Customer shall assume all risk and liability resulting from the use of the goods either alone or in conjunction with other Goods and material even if the Supplier had or should have had knowledge of the use to which the Goods would be put.

10. FORCE MAJEURE

If, by reason of any fact, circumstance, matter or thing beyond the reasonable control of the Supplier, the Supplier is unable to perform in whole or in part any obligation hereunder, the Supplier shall be relieved of that obligation hereunder to the extent and for the period that it is so unable to perform and shall not be liable to the Customer in respect of such inability.

11. LAW AND JURISDICTION

All contracts made between the Supplier and the Customer shall be construed and enforced in accordance with the laws of the Republic of Singapore.

Customer Care

Customer Care


Ordering Guidelines
  1. Orders can be placed through our website, by email, fax, or telephone. In order to avoid communication errors we strongly recommend that orders be placed in writing via our website, email or fax.
  2. We pride ourselves on the speed of our service and orders will be processed promptly. We cannot guarantee dispatch times in situations affected by circumstances beyond our control.
  3. International shipping (overseas orders) will need to be confirmed before the order is processed. The order will be held until the customer advises the final confirmation.
  4. If any item is short delivered and has been charged for, our company will be more than happy to cover the cost of resending the goods as soon as possible.
  5. We offer same day Pick Ups. Our operating hours are between 9:00am to 6:00pm, Monday- Friday. We are closed on Saturday, Sunday and Singapore Public Holidays.
Payment Methods

Local Orders

All prices are listed in Singapore Dollars, SGD

Cash payment
We accept Singapore dollars (SGD) for cash payment at our office for self-collection and COD basis upon delivery of goods for local orders. Enjoy FREE door-step delivery with a minimum purchase of S$60.00, within Singapore except for certain restricted locations (kindly refer to paragraph 5.1 of our local shipping policy). For orders under S$60, a flat delivery fee of S$5 will apply.


PayNow
PayNow is an electronic fund transfer service that allows you to transfer SGD funds instantly to our corporate bank account.

PayNow is supported by these participating banks in Singapore: DBS/POSB, Citibank, HSBC, Maybank, OCBC Bank, Standard Chartered Bank, United Overseas Bank Limited, Bank of China, and ICBC.

  1. Kindly review your order details and select CONFIRM ORDER.
  2. An order summary will be sent to your EMAIL or you can access it from your ACCOUNT ► MY ORDER HISTORY.
    The order summary will contain your ORDER ID which is a required for making a payment.
  3. Please PAY the exact amount in Singapore Dollars as stated in the order summary.
    Please ensure you have your ORDER ID ready and scan PayNow QR Code or enter the UEN Number 200311967G.
  4. When asked about the Bill Reference No., key in the ORDER ID.
  5. We will process your order within 1-3 working days upon receipt of payment.

Should you require assistance, kindly contact us @ +65 6786 6033 / +65 6784 0778

PayNow QR Code. Please contact our hotline if you are unable to view it

For Local Singapore Transfers using FAST / MEPS:
Our Bank Transfer details:
Bank Name: Maybank Singapore Limited
Bank Code: 7302
Branch Code: 003
Bank Account No. 04031003738
Beneficiary: Wan Shon Trading Pte. Ltd.
Reference/Comment: Please indicate your ORDER ID as a reference.

  1. Kindly review your order details and select CONFIRM ORDER.
  2. An order summary will be sent to your EMAIL or you can access it from your ACCOUNT ► MY ORDER HISTORY.
    The order summary will contain your ORDER ID which is a required for making a payment.
  3. Please PAY the exact amount in Singapore Dollars as stated in the order summary.
  4. We will process your order within 1-3 working days upon receipt of payment.

Should you require assistance, kindly contact us @ +65 6786 6033 / +65 6784 0778
For international orders, kindly send an email to us at sales@pureessentials.com.sg


For local orders through our website

We accept Visa, MasterCard, Amex, JCB via Omise payment gateway.

  1. Kindly review your order details and select CONFIRM ORDER.
  2. An order summary will be sent to your EMAIL or you can access it from your ACCOUNT ► MY ORDER HISTORY.
    The order summary will contain your ORDER ID which is a required for making a payment.
  3. Please PAY the exact amount in Singapore Dollars as stated in the order summary.
  4. We will process your order within 1-3 working days upon receipt of payment.

International Orders

All prices are listed in Singapore Dollars (SGD), please remit the foreign currency in its equivalent to our SGD prices listed on our website or the price list / quotation / proforma invoice that we have sent. Kindly take note to the Trade Terms stated.

1. For International orders (any amount), please remit funds by TT/ International Wire (SWIFT) to our bank account as follows:
Name of Beneficiary : WAN SHON TRADING PTE. LTD.
Beneficiary's Address : Block 3016 Bedok North Ave 4 #02-02, Eastech, Singapore 489947.
Beneficiary's Bank : Maybank Singapore Limited
Branch & Address : (Tampines), Block 139 Tampines St.11 #01-44/46/48, Singapore 521139.
Beneficiary's A/C No. : 04031003738
Swift Code : MBBESGS2

  1. Kindly review your order details and select CONFIRM ORDER.
  2. An order summary will be sent to your EMAIL or you can access it from your ACCOUNT ► MY ORDER HISTORY.
    The order summary will contain your ORDER ID which is a required for making a payment.
  3. Please PAY the exact amount in Singapore Dollars as stated in the order summary.
    (Remit the foreign currency in its equivalent to our SGD prices)
  4. We will process your order within 1-3 working days upon receipt of payment.

2. For International orders (less than SGD1,000), please remit funds by TT/ International Wire (SWIFT) to our bank account stated above OR you can make payment via PayPal to: sales@wanshon.com

  1. Kindly review your order details and select CONFIRM ORDER.
  2. An order summary will be sent to your EMAIL or you can access it from your ACCOUNT ► MY ORDER HISTORY.
    The order summary will contain your ORDER ID which is a required for making a payment.
  3. Please PAY the exact amount in Singapore Dollars as stated in the order summary.
    (Remit the foreign currency in its equivalent to our SGD prices)
  4. We will process your order within 1-3 working days upon receipt of payment.
Self-Collection
Customers are required to present their order number / ID so that we can effectively retrieve your orders.

We are located at:
Block 3016, Bedok North Avenue 4, #02-02
Eastech, Singapore 489947

Our operating hours are as follows:
Monday to Friday
9:30am to 6:00pm
Closed on Saturday, Sunday and Singapore Public Holidays
Local & International Shipping Policy

Local Shipping Policy (Singapore orders)

Area Restrictions: Islandwide except Jurong Island, restricted airlines and cargo areas (such as airport cargo complexes, and airline roads) and other locations that are not on mainland Singapore.
Enjoy FREE door-step delivery, within Singapore except for the above-mentioned restricted locations, with minimum purchase of S$60. For orders under S$60, a flat delivery fee of S$5 will apply.
Purchases after any discount must meet minimum S$60 to enjoy free delivery.
Goods will be delivered 2-5 working days from the time your order is received.
Kindly ensure that the delivery address and contact number provided during check-out is correct. Customer is to notify us immediately of a change to his/her delivery address and contact number. Otherwise, re-delivery charges will be applicable (with date and time to be advised).
Delivery will be scheduled on a regular working day, Monday to Friday. We do not offer Sat, Sun and Public Holiday delivery.
Customer is to ensure that an appropriate person is present to acknowledge the delivery of goods.


International Shipping Policy (overseas orders)

Overseas orders will need to be confirmed via email before the order is processed as all prices listed are ex-works and do not include shipping & transportation costs.
We provide IE (International Economy) and IP (International Priority) shipping options with FedEx for export orders. International delivery rates and estimated delivery times are based on the weight and destination of your order. It is also subject to service availability of the courier company. While we do not impose minimum order quantity (MOQ), ordering items in bulk can result in substantial savings.
For larger and heavier shipments, we will happy to check the air freight or sea freight rates for your cost comparison.
Kindly email us your order with full receiving address and our sales consultants will be happy to reply with the freight quotes and payment options for the shipment.
Do take note that the recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country.
Customs, duties, and taxes are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

To avoid a delay in receiving your order from customs, we strongly suggest:

Providing a phone number where you can be reached by customs/ carriers when your shipment arrives. This phone number will be listed on the commercial invoice so customs/ carriers can reach you to clear your order.
Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they return it to the sender.
We do not refund original shipping and any return shipping charges for goods that are refused for delivery at customs.
If you have any questions regarding your international order, please feel free to contact us.

Warranty

All electrical products purchased from our company are covered under six months warranty except for promotional items. For promotional items, it is covered under 7 days warranty. There will be no warranty or exchange for free items.

The warranty guarantees all electrical products and all parts thereof to be free from defects in material and workmanship under normal use and service from the period commencing upon the date of purchase and continuing for six months.

    The following are not covered under warranty;
  • Damage of the product resulting from failure of the customer to follow normal operating procedures outlined in the user's manual.
  • Damage resulting from accidents, misuse, abuse, alteration or tampering.
  • Wrong usage of electrical supply & voltage.
  • Normal wear & tear, corrosion, rusting of stains.
  • Defects & damages arising from improper handling, testing, operation, demonstration, maintenance, installation, adjustment or any alteration or modification of any kind.
  • Scratches & damages to the outer surface areas and externally exposed parts that are due to normal customer use.
  • If receipt is being altered, defaced or erased.
  • Product purchased from non-authorised dealers or overseas.
  • All damage claims as a result of malfunction of the equipment.

You will be responsible for sending the product to 3016 Bedok North Avenue 4 #02-02 Eastech, Singapore 489947 for repair or servicing and self-collecting it after the repair.

After the warranty expired, we will extend another one month warranty on the serviced part(s) for each repair job done. The one month warranty period will commence on the day customer is informed of the collection.

Repair and Servicing

If the product is not working or if you have any concerns about its functionality, you can bring it to 3016 Bedok North Avenue 4 #02-02 Eastech, Singapore 489947 for a free assessment.

If the product is found to be in need of repair/ servicing, our service staff will inform you of the repair cost if the product is no longer under warranty and arrange to send the equipment for repair/ servicing. After the repair job is done, we will conduct a quality check and functioning test to ensure that the equipment is working before returning to the customers.

For the products under warranty, all charges pertaining to assessment, replacement, and repair are waived. Products that are not covered under warranty will be subjected to a repair fee. The subsequent charges, if any, will be based on the cost of the part(s) that was replaced/repaired. These additional repair charges will be informed before collection. You will be required to make payment when you collect your product.

We strongly advise customers not to try to repair their product by themselves. If self-repair fails, and the product is being brought to us, the warranty will be immediately voided.

Privacy Policy

This Privacy Policy (the “Policy”) applies to the collection, use and disclosure of an individual customer’s Personal Data (hereinafter defined) arising from goods and/or services offered by Wan Shon Trading.

1. What information do we collect?

  1. We collect information from you when you register on our site, place an order or subscribe to our newsletter.
  2. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

2. What do we use your information for?

  1. Any of the information we collect from you may be used in one of the following ways:
    1. To personalize your experience (your information helps us to better respond to your individual needs)
    2. To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
    3. To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
    4. To process transactions (Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested).
    5. To send periodic emails (The email address you provide for order processing, will only be used to send you information and updates pertaining to your order).

3. How do we protect your information?

  1. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
  2. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
  3. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

4. Do we use cookies?

  1. Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
  2. We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.
  3. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

5. Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

6. Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

7. Personal Data Protection Act (Singapore)
By using this site, you agree to allow us to collect or use your information in an appropriate manner in accordance to the Personal Data Protection Act of Singapore.

8. Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

9. Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

10. Your Consent
By using our site, you consent to our website’s Privacy Policy.

11. Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

12. Contacting Us
If there are any questions regarding this Privacy Policy you may contact us using the contact form.

Terms and Conditions of Sale

1. DEFINITION

"The Supplier" means Wan Shon Trading Pte. Ltd. (UEN no. 200311967G); "The Customer" means the person who buys or agrees to buy the goods, and; "The Goods" means any item of whatever nature which is sold by the supplier.

2. GENERAL

  1. These terms and conditions including those particulars shown on our website, invoice or quotation constitute the entire agreement between the Supplier and the Customer relating to the goods purchased by the Customer and there are no agreements, understanding, warranties or representation between the parties other than those contained herein. The Customer expressly agrees that his/ her offer to purchase the goods contains these terms and no others.
  2. The Goods and all other products sold by the Supplier are sold on these terms and conditions.

3. PRICE AND PAYMENT

  1. The price of the goods shall be the Supplier's price set out on our website, invoice or quotation.
  2. Prices quoted are strictly net and, unless credit arrangements satisfactory to the Supplier have previously been made with the Customer, payment shall be made in full on demand.
  3. For local/ domestic sales, payment shall be made in full upon delivery of goods.
  4. For international sales or local OEM order, an advance deposit of 50% of total invoice amount shall be paid or a percentage as agreed by the Supplier and our receipt of such deposit payment shall be a condition precedent for our acceptance of the order for the goods. For the avoidance of doubt, we shall only proceed to make arrangements for the manufacture and/or supply of goods only after our receipt of the Deposit for the goods.
  5. The remaining balance amount shall be payable to the Supplier once goods are ready for shipment prior to loading on-board the vessel for transportation.
  6. If the Customer defaults in any payment or commits an act of bankruptcy or being an incorporated company passes a resolution for winding up (except for the purpose of reconstruction), or a petition is presented for its winding up, then
    1. all monies owing and outstanding to the Supplier on any account shall become immediately due and payable. In addition the Supplier may without prejudice to its other rights either suspend further production and deliveries and require payment in advance for all such deliveries, and;
    2. at the Supplier's option and without liability on its part
      1. treat such default as a repudiation of that portion of the contract and of any other existing contracts which is has with the customer.
      2. resell the goods either publicly or privately at wholesale prices or otherwise, and recover from the customer the amount by which the price of the goods under this contract exceeds the amount so received together with all costs and expenses occasioned by the default of the Customer.
  7. After 30 days from date of invoice outstanding invoices shall bear interest at a rate of 10 per cent per annum, calculated monthly and without any demand being necessary. Payments made by the Customer shall be allocated first to interest and then to unpaid invoices in the order in which these invoices were issued by the Supplier to the Customer.

4. FUTURE DEALING

Unless otherwise agreed to in writing by the Supplier and notwithstanding any terms appearing in documentation provided by or on behalf of the Customer the terms appearing herein shall be incorporated into all subsequent agreements by the Supplier to supply the Customer with goods.

5. DELIVERY

The Supplier will make all reasonable efforts to have the goods delivered to the Customer on the date agreed to between the Supplier and the Customer at the delivery date and any date named or accepted by the Supplier for completion, delivery, despatch, shipment or arrival of the goods is an estimate only and does not constitute a condition of the contract or part of the description of the goods. The Supplier is under no liability whatsoever should delivery not be made on the delivery date.

6. RISK AND PROPERTY

  1. Property in the Goods does not pass to the Customer until it has paid the purchase price in full or the Customer sells the goods to his customers in the ordinary course of business.
  2. The Goods shall be at the Customer's risk as and from delivery.
  3. Until the Customer has paid for the Goods in full, the Customer shall hold the Goods (at no cost to the Supplier) separately from all other goods in its possession and marked in such a way that they are clearly identified as the Supplier's property. In the event of sale of the Goods by the Customer, the Customer shall, in his position as a fiduciary, assign to the Supplier the benefit of any claim against the Purchaser of such Goods.
  4. Notwithstanding that the Goods (or any of them) remain the property of the Supplier the Customer may sell or use the Goods in the ordinary course of the Customer's business at full market value. Any such sale or dealing shall be a sale or use of the Supplier's property by the Customer on the Customer's own behalf and the Customer shall deal as principal when making such sales or dealings. The Customer shall keep separate records in relation to the proceeds of any such sale and immediately remit such funds to the credit of the Supplier. If any of the Goods are used in a manufacturing process or mixed with other materials, the Customer shall record the value of Goods so consumed in relation to each unit of finished product and upon sale of any unit of finished product immediately remit that amount to the Supplier.
  5. If the Customer does not pay for any goods on the due date specified herein the Supplier is hereby irrevocably authorised by the Customer to enter the Customer's premises (or any premises under the control of the Customer or as agent of the Customer if the Goods are stored at such premises) and use reasonable force to take possession of the Goods without liability for the tort of trespass, negligence or payment of any compensation to the Customer whatsoever. The customer shall indemnify the Supplier against liability for anything lawfully done in purported performance of the provision of this clause.

7. CANCELLATION OF ORDERS

No order may be cancelled except by consent in writing and on terms which will indemnify the Supplier against all losses.

8. INSPECTION AND ACCEPTANCE

Upon delivery of the Goods the Customer shall give written notice to the Supplier within 48 hours of delivery of any non-conformity with the description or with the terms and conditions of this contract and failure to give such notice shall constitute and irrevocable acceptance of the Goods by the Customer.

9. WARRANTIES

  1. Nothing contained in this Warranty shall be read or applied so to purport to exclude, restrict or modify or have the effect of excluding, restructuring or have the effect of excluding, restructuring or modifying the application in relation to the supply of the Goods of all or any relevant State or Territory Statute which by law cannot be excluded, restricted or modified PROVIDED THAT to the extent that any such statute permits the Supplier to limit its liabilities to compensate or indemnify any person for breach of a condition or warranty implied thereby, then the respective liabilities of the Supplier for such breach shall be limited to the replacement of the Goods or to the supply of equivalent Goods.
  2. Subject to clause 9(a) and any legislation to the contrary:-
    1. representations and agreements not expressly contained herein shall not be binding upon the Supplier as conditions, warranties or representations all such conditions, warranties and representations on the part of the Supplier, whether express or implied, whether collateral or antecedent or otherwise are hereby expressly excluded;
    2. the supplier shall be under no liability to the Customer for any loss (including but not limited to loss of profits and consequential loss) or for damage to persons or property or for death or injury caused by any act or omission (including negligent acts or omissions) of the Supplier or the Supplier's agents;
    3. the Customer shall indemnify the Supplier against any claims made against the Supplier by a third party in respect of any loss, damage, death or injury as set out in subparagraph (ii) hereof and the Customer further agrees to indemnify and keep indemnified the Supplier against all losses and expenses which the Supplier may suffer or incur due to the failure of the Customer fully to observe its obligations under the contract;
    4. notwithstanding anything herein contained the Customer shall assume all risk and liability resulting from the use of the goods either alone or in conjunction with other Goods and material even if the Supplier had or should have had knowledge of the use to which the Goods would be put.

10. FORCE MAJEURE

If, by reason of any fact, circumstance, matter or thing beyond the reasonable control of the Supplier, the Supplier is unable to perform in whole or in part any obligation hereunder, the Supplier shall be relieved of that obligation hereunder to the extent and for the period that it is so unable to perform and shall not be liable to the Customer in respect of such inability.

11. LAW AND JURISDICTION

All contracts made between the Supplier and the Customer shall be construed and enforced in accordance with the laws of the Republic of Singapore.